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4.7/5
1278 Reviews
Excellent website, easy to navigate and find what I required, good comms too, plus a great delivery service from the new UK distributor.
Review checked and posted on 08/01/2026Absolutely fantastic being able to get oem parts within a reasonable time scale thank you so much
Review checked and posted on 06/01/2026Genuine ducati parts all received on time and as per order
Review checked and posted on 06/01/2026Was sceptical about a cancelled order (sub company liquidated) but Ducati Parts communications were excellent and I was able to re-order the same items after a new partner was found. The second order was quick and easy, again with good communications. I have full confidence in Ducati Parts
Review checked and posted on 04/01/2026Correct parts arrived in good condition. Took a little longer than expected.
Review checked and posted on 02/01/2026Could be delivered quicker.
Review checked and posted on 26/12/2025Glad it’s back up and running just a shame that the postage has now gone through the roof.
Review checked and posted on 26/12/2025Genuine product dispatched quickly. Courier not the quickest but delivery was fine. Product fitted perfectly.
Review checked and posted on 21/12/2025All the deadlines has past and i still did not receive it
Review checked and posted on 18/10/2025Hello,
We are sorry that your delivery did not meet your expectations. We have forwarded your feedback to the team concerned so that they can monitor the situation.
Thank you for understanding.
Sincerely,
Your Customer Service
Very prompt, would definitely use again.
Review checked and posted on 12/10/2025Its not all bad, Great communication but a fustratingly log lead time and I still havent got all of my parts yet
Review checked and posted on 30/08/2025Hello,
We understand your dissatisfaction with the delivery time and apologize for it.
Some parts, not stocked by us, are ordered directly from the manufacturer. However, the manufacturer is currently experiencing internal difficulties, resulting in delays beyond our control.
We are closely monitoring your order and will keep you informed of any developments.
We thank you for your understanding.
Sincerely
Your Customer Service
Slight confusion with placing the order caused a duplicate order. Unclear if the order had been accepted. Parts arrived exactly as ordered. Quicker than expected for a 21 year old 800 Monster.
Review checked and posted on 26/08/2025Great website with full details of your parts to view , makes easy identification .A fast delivery and very packaged
Review checked and posted on 19/07/2025Always great service and great prices
Review checked and posted on 20/06/2025Took more than a month to dispatch the order, and one of the part came is wrong. Email sent but after a week still no reply
Review checked and posted on 19/06/2025Hello,
We sincerely apologize for any inconvenience caused. Your issue has been forwarded to our order management team, who will get back to you as soon as possible.
Best regards,
Customer Service Team
I ordered what I thought to be some quite difficult parts to get. Specific screws and fittings for an old Ducati. But, they arrived, no fuss. I'm pleased.
Review checked and posted on 19/06/2025The delivery time is far too slow… 3 weeks plus is unacceptable
Review checked and posted on 19/06/2025Helo,
Your order has been delivered within the expected time frame of 7 to 14 working days, in accordance with our General Terms and Conditions.
This delay can be explained by the fact that all our parts are original and are not systematically stocked. We must place an order with the manufacturer to obtain the requested parts.
Sincerely,
Your Customer Service
I’ve been ordering quite a few parts for my Multistrada while I bring her back to life . Great service just have to be patient while parts come from Italy.
Review checked and posted on 19/06/2025The website is good but your customer intetection is non existent.
Review checked and posted on 19/06/2025Hello,
We apologise for our lack of responsiveness.
Our team has had to deal with a large influx of requests, and unfortunately some have not received a response within the usual timescale.
We assure you that we will do our utmost to meet your next requests.
Your Customer Service
It’s just takes a bit of time to get stuff otherwise good
Review checked and posted on 19/06/2025Great service hassle free even down to the shipping
Review checked and posted on 19/06/2025My order never arrived and I have not been issued a refund
Review checked and posted on 14/06/2025Hello,
We sincerely apologize for any inconvenience caused. Your issue has been forwarded to our order management team, who will get back to you as soon as possible.
Best regards,
Customer Service Team
Superb item. Always a great company to deal with. Great communication.
Review checked and posted on 14/06/2025Great service, I will definitely use again. Some parts were missing from my order, and when I contacted them they apologised and sent the parts out same day for next day delivery. Very happy with service.
Review checked and posted on 14/06/2025Great service no issues delivery as they said
Review checked and posted on 06/06/2025
