Terms & Conditions
Access to and use of bike-parts-ducati.com, and the products and search services available through this website (collectively, the "Services"), are subject to the following terms, conditions and notices (the "Terms and Conditions"). By using the Services, you are agreeing to all of these terms, conditions and notices, without modification. Furthermore, you acknowledge that the Terms of Service may be updated by us from time to time. This website also contains links to other websites, web pages and services, which are not operated by bike-parts-ducati.com (the "Linked Sites"). Your use of such Linked Sites will be subject to the terms of service contained within each such site and the respective terms of service will control the use of the respective site. Bike-parts-ducati.com has no control over such Linked Sites and information.
Retail of Products and Services
By making an order, you are offering to purchase a product that we will accept to sell to you on the following Terms and Conditions. All requests are subject to availability and confirmation of the order price by us. Dispatch times may vary according to availability, and any guarantees, warranties or representations made as to delivery times are limited to mainland UK and are on the basis that we are not responsible for any delay in delivery occurring due to postal delays or force majeure. Bike-parts-ducati.com will email an order confirmation. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to make your purchase, and that there are sufficient funds to cover the cost of the goods. It is your responsibility to inform us of any changes to these details as soon as possible. All prices advertised are subject to such changes.
Online Payments – Cancellation and Refunds
When making an online payment, an order can be made by completing the appropriate online form and making a successful payment with a credit or debit card. By placing an order and entering into a contract you are confirming you are at least 18 years old and capable of entering into a binding contract.
When you place an order through bike-parts-ducati.com you will be given the opportunity to review the details and edit or cancel the order before making a payment. In accordance with the "The Consumer Protection" (Distance Selling) Regulations 2000 and European Directive 97/7/EC you may cancel a Contract at any time within 14 working days, beginning on the day after you receive the Goods (the "Cooling-Off Period").
If you wish to cancel the Contract within this Cooling-Off Period a refund, (or if you require an exchange or replacement) will be provided in accordance with our returns policy. (This only applies to orders made by individuals.)
In the event that notification to cancel is given after the expiry of this time period, then save as where goods are defective we reserve the right to issue only an exchange or replacement.
Notice of cancellation must be made by using our contact form.
You must return the goods to us, in the same condition in which you received them with the original packaging and the product documentation, and at your own cost and risk. The goods must not have been used and, where applicable, must not have been removed from the sealed packaging. You must provide proof of purchase in the form of our invoice for the original supply of such goods. If in the event an invoice is unavailable, a bank or credit card statement may suffice at our sole discretion.
To minimise the chance of the purchase of any incorrect goods, we advise that customers who are not 100% sure that they have found their exact vehicle use our contact form. We can offer guidance to customers and confirm that any goods are correct prior to purchase. Your statutory rights are not affected.
Returns, Refunds and Exchanges Policy
How To Return an Item:
You can return all stock items. Bespoke products cannot be returned. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
1. Please use our return form in your order history to request a refund and we will assign you a Return Authorisation Number.
2. Mail your returned item to the address in the contact page.
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Some items cannot be returned if they are opened eg: Electrical Components , Special Order Goods
If your clothing item is in like new condition, you may exchange your clothing item for a different size or colour. You will have to pay return shipping.
Accepted Methods of Payment
Credit Card (Visa, Master Card)
Cash in store
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
All orders from stock will be shipped within 48 hours Monday-Tuesday Wednesday and Friday 8.30am - 5pm. If goods are not available within 48 hours you will be informed.
We use the following carriers to deliver our orders:
All orders are sent by trackable methods.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Delivery within UK
Your order will be fulfilled by the delivery date supplied in the dispatch confirmation email sent to you or, if no delivery date is specified, then within 30 days of the date of the dispatch confirmation email.
If you order products from bike-parts-ducati.com for delivery outside the UK, they may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. We have no control over import duties and taxes and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
It is your responsibility to ensure that all product(s) ordered are acceptable and permitted in your country.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
The services and all information, products and other content included in or accessible from this web site and the Linked Sites, are provided on an "as is" and "as available" basis and are subject to change at any time without notice to you. To the fullest extent permitted by law, bike-parts-ducati.com disclaims and excludes all representations and warranties (express, implied and statutory, including but without limitation to, the warranties of merchantability and fitness for a particular purpose, and non-infringement of proprietary rights) as to the services and all information, products and content included in and accessible from this website or the Linked Sites.
Disclaimer of Liability
Unless expressly stated to the contrary, and to the fullest extent permitted by law, bike-parts-ducati.com, its content providers, advertisers or Linked Sites shall not be liable for any damages whatsoever, including, but without limitation to, any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or the Linked Sites, even if bike-parts-ducati.com had been advised of the possibility of such damages and irrespective of whether such damages arise in contract, equity, restitution, by statute, at common law or otherwise. You have read this disclaimer and agree to it on the basis that you agree it is reasonable.
You agree to indemnify, defend and hold harmless bike-parts-ducati.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the bike-parts-ducati.com services, your breach of the Terms and Conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of the Terms and Conditions will not be affected, with all other clauses remaining in full force and effect. So far as possible, where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.
Governing Law and Jurisdiction
Upon entering the bike-parts-ducati.com website you are bound by these Terms and Conditions. These Terms and Conditions are to be construed in accordance with UK Law and irrespective of your place of domicile. In the event of any dispute associated with these Terms and Conditions, that dispute shall be subject to the exclusive jurisdiction of UK courts. Any dispute in any way referable to the content of this website, whether in respect of its trade marks, copyright or image content, shall be resolved exclusively by arbitration, the terms of which are to be agreed between bike-parts-ducati.com and you, and provide no right or recourse to any relief of the UK Courts whether interim or otherwise. By accessing this site you waive your right for all time to any such right.
Viruses, Hacking and Other Offences
You must not misuse bike-parts-ducati.com by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to this website, the server on which this website is stored or any server, computer or database connected to this website. You must not attack this website via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. Bike-parts-ducati.com will report any such breach to the relevant law enforcement authorities and co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this website will cease immediately.
Bike-parts-ducati.com may at any time terminate or suspend any part of the Service without notice to you.
This website, including but not limited to, its content, layout and design, are copyright of bike-parts-ducati.com and its licensors. No part of this website may be reproduced in any form without the express permission of bike-parts-ducati.com.
The above Terms and Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and bike-parts-ducati.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of bike-parts-ducati.com.
Bike-parts-ducati.com may suspend access to this website, or close it indefinitely, without notice. Bike-parts-ducati.com makes every effort to ensure that the information contained in this website is accurate and current. However, we give no warranty or undertaking as to the quality or freedom from error of the contents of this site.
To the extent permitted by law, access and use of this website is entirely at your own risk. Please ensure that you regularly check for and protect against viruses when using this website, as we make no guarantee that this website is free from computer viruses or any other malicious or impairing computer program.