Terms & Conditions

ABOUT US?

We are specialists in online parts catalogues. We do our best to make your spares research as easy as possible by giving you access to part diagrams with all the part numbers.

Bike-parts-ducati.com is part of the www.microfiche.net group which is edited by Coxa Ltd

WICH SERVICE?

1 / We only sell original spare parts from the manufacturer at the official price.

2 / Some original parts are ""Discounted"". These are spares that dealers want to discount. For these references we can"t guarantee availability in quick time, it will be confirmed by e-mail on request.

4 / Parts no longer available from Ducati that we collect for you around the world: ""New Old Spare-parts""

HOW TO ORDER:

1 - You must specifically identify your vehicle. The best way is to use your chassis number (VIN) because sometimes the year is incorrect and there are so many different models.

2 - You enter the part diagrams and you select your parts without relying on their names (they are sometimes wrong because of mistranslation). You must change the quantity while viewing your order.

3 - It is not possible to order more than 30 parts per order.

CONDITIONS OF SALES:

AVAILABILITYDucati Genuine Parts are available within 7 working days. If you have not received your order past 10 days, please contact us, we will give you an estimated date of availability of the missing part. In case you wish to cancel your order, you must notify us immediately. Parts that are no longer available will be refunded.

WARRANTY: To help you do your shopping serenely, we assure you a 6 months warranty on our Genuine Ducati parts (subject to approval from Ducati). The warranty does not apply in the case of normal wear, a bad assembly or a lack of maintenance.

SERVICE: If you have any problems our team of professionals are here to help. You need to Login or register to find our email address and phone number.

RETURNS: Attentive to your satisfaction, however, any return will be a request for prior authorization. The request must be made within 7 days of the invoice date, stating the reason for return. The parts must be in the original packaging unopened. The return shipping and original shipping will be paid by the customer. The payback will be made within 30 days from the date of receipt, net of transportation costs.

REGULATIONS:
- Visa / CB / Mastercard / Eurocard, enter your number and expiry date
- Transfer to our bank account (on request by e-mail or indicated on the order form)

PRICES: Our prices are effective from the date of confirmation of the order. They are likely to vary during the year without notice. They consider the current VAT at the time of sale.

EXPORT VAT, VAT excluded:
- Delivery in the EEC, VAT will always be charged at the effective rate. It will not be charged for a professional after receiving his VAT registration number.
- Delivery in the world, VAT is not charged but the local taxes are to be paid by the receiver of the order.

 

The above conditions are deemed accepted
in their entirety by our customers when validating the order

 

 


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